Privacy and cookies

This page provides information about how PhotoQ Bookshop handles privacy in general and cookies in particular.
We hereby comply with the requirements of the General Data Protection Regulation (known in the European Union as GDPR: General Data Protection Regulation) that has been in force since 25 May 2018.

The bookshop is an activity of the World Press Photo foundation
The store can be visited at the address:
Haarlemmerweg 4
1014BE Amsterdam – NL
Tuesday to Sunday from 12 p.m. to 6 p.m.
telephone: +31 (0) 6 55 19 54 61
The address of the webshop: https://photoqbookshop.nl
email: shop@worldpressphoto.org

The office address of the PhotoQ foundation:
Haarlemmerweg 4
1014BE Amsterdam – NL
Registration number in the Trade Register at the Chamber of Commerce: 41199738

We want nothing more than to be careful with privacy in and around our webshop.
If you think we are doing something wrong, we are happy to read it! Mail to shop@worldpressphoto.org

If you want to submit a complaint, you can do so on the website of the Dutch Data Protection Authority: Dutch Data Protection Authority: Dutch Data Protection Authority: Dutch Data Protection Authority: Dutch Data Protection Authority

Below is an overview of what personal information we collect and why we collect it.

Online store

Basic safety

The host of the site is Savvii. Through this company, we are provided with the Let’s Encrypt Authority X3 SSL certificate (an SSL certificate ensures the encryption of an HTTP connection, so that all data that is exchanged can only be read by sender and recipient).

Visit, orders and accounts

When you visit our webshop, we register products that you have viewed. This is intended as a reminder for the customer. They will be listed in the ‘Recently viewed products’ overview.

When you purchase products from us, we ask you for your name, billing address, shipping address, email address, telephone number, payment method and – if you have an account – also your username and password.

We use that information:

to send you information about your account and your order
to answer your requests (for example, return payments and complaints)
to make payments and to combat fraud
to set up an account for you in our webshop
to meet our legal obligations such as VAT and corporation tax
If you create an account with us, we will save your name, address, email and telephone number so that these are automatically filled in for subsequent orders.

We store the information about you for as long as we need it (for your convenience, for a short period – see the Cookies section at the bottom of this page), or are legally required to keep it (for tax and administrative obligations, for ten years).

We also save comments or reviews if you leave them.

Our staff has access to the above information to complete orders, process, make refunds and to support you if needed.

When processing and sending the products you order, we use services from companies that also store data from you. This involves short-term storage by companies that all measures the requirements of the General Data Protection Regulation:

for payments Buckaroo
for shipping MyParcel

Reactions

If visitors leave comments on the site (you can do this with ‘Reviews’ on the product pages and under posts from our blog), we collect the data shown in the response form and also the IP address of the visitor and the user agent string of the browser to apply spam detection. This is done via the WordPress plugin Akismet. The supplier’s privacy policy page can be found here: https://automattic.com/privacy/.

An anonymous string, based on your email address (this is also called a hash) can be sent to the Gravatar service if you use this. The privacy policy page can be found here: https://automattic.com/privacy/. After your response has been approved, your profile photo will be publicly visible in the context of your response.

Live chats

If you browse our webshop, you can ask questions via the Live Chat application. The company offering this service, wp-livechat.com,may store the following information:

in particular,
email address
Browser
device that you use to browse the internet
operating system
the address (url) of the page where the chat started
information you provide when you chat with us

Live chat dates and all live chat messages are stored for a maximum of 30 days. This helps us to provide our services and, where necessary, support. After 30 days all your dates will be deleted automatically.
More information about the privacy policy of wp-livechat.com: GDPR

Wishlist (disambiguation)

With the application (plug-in) TI Wishlist, visitors can compile a wish list of products that they may wish to purchase in the future. The PhotoQ Bookshop uses the free version of this application for the time being. The information that you enter as a visitor to your wish list can only be seen by you. We offer this service as a bonus for the visitor, not to see who puts what on his wish list. If you want to get rid of it, you can remove your wish list and all data will disappear from the database.
We may switch to a different or paid application in the future. If that happens, we will of course give a signal.

Embedded content (embeds) or other websites

Messages on this site can display embedded (embedded) content, in particular videos (for example Vimeo, YouTube) and the Issuu browser. The embedded content offers a glimpse into part of those other websites and behaves exactly the same as when the visitor visits this other website.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with this embedded content, including the interaction with embedded content if you have an account and are logged into that website. For the relevant privacy and cookie policy with regard to embedded content, we refer to the relevant websites:

Analytics

We use Google Analytics to see how the website is performing and to study how we can improve the webshop so that both the customer and PhotoQ Bookshop benefit.

Newsletter

We send a newsletter roughly every two weeks. Our newsletter only goes to people who have given their explicit permission. We only use the list of names and email addresses for that newsletter. We don’t share it with anyone.

For our newsletter we use the services of marketing platform Mailchimp. That company has a solid reputation when it comes to respecting privacy and offers users such as PhotoQ Bookshop the means needed to handle their data with care. Mailchimp adapted its privacy policy to the new European requirements: Privacy Policy

Are you on the mailing list of PhotoQ Bookshop and do you want to stop or change the registration?
Send an email to shop@worldpressphoto.org
Of course you can also use the links in the newsletter to adjust your data on our mailing list.

Social media

We use social media such as Facebook, Instagram, Google Plus and Twitter for our marketing. The privacy rules as drawn up by the companies concerned apply to these sites.

Requesting personal data

If you have an account on this site or have left comments, you can request an export file of your personal data that we have from you, including all data that you have provided to us. You can also request that we delete any personal data that we have from you. This does not contain any data that we must keep due to administrative, legal or security purposes. You can request via the mail: shop@worldpressphoto.org

Cookies

When you leave a comment on our site, you can indicate whether we can store your name, your email address and website in a cookie. We do this for your convenience so that you do not have to enter this information again for a new response. These cookies are valid for one year.

If you have an account and you log in to this site, we will store a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is thrown away as soon as you close your browser.

As soon as you log in as a customer, we will store some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options for 1 year. If you select “Remember me”, your login will be saved for 2 weeks. As soon as you log out of your account, login cookies are deleted.

We also use cookies to offer you an overview of ordered products in your shopping cart.

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